Refund policy

The Sweet Sips 812 Return & Refund Policy By Jerykah Burrus At The Sweet Sips 812, we want every customer to enjoy their coffee experience. Because our products are food items and made for freshness, please review our policy below before placing your order. Coffee & Consumable Products Due to health and safety regulations, all coffee grounds, coffee beans, teas, sample packs, and drink-related products are final sale and cannot be returned once shipped or delivered. We do not accept returns on: Opened coffee bags Used products Sample packs Customized orders Digital products or promotional items Damaged or Incorrect Orders If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery. To help us resolve the issue quickly, include: Your order number Clear photos of the item Photos of the packaging if damaged Email us or message us through our website: The Sweet Sips 812 Contact Page If approved, we may offer: A replacement item Store credit A partial or full refund Shipping Issues The Sweet Sips 812 is not responsible for: Delays caused by carriers Incorrect shipping addresses entered by customers Lost or stolen packages marked as delivered Please double-check your shipping information before placing your order. Order Cancellations Orders may only be canceled within 2 hours of purchase if the order has not already been processed or shipped. Refund Processing Approved refunds are processed back to the original payment method. Please allow 5–10 business days for your bank or payment provider to post the refund. Final Note We truly appreciate every order and every customer supporting our small business. Thank you for supporting The Sweet Sips 812 and helping us grow one cup at a time Policy updated: May 2026